Toyota Innova Crysta
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Customer Rating
: 4/5
Expert Rating
: 6/10
: 3 Yrs / 1 Lac Kms (Whichever is earlier)
Ex-showroom price in 
 help (Rs.Lakhs)
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14.93 Lakhs-23.24 Lakhs

Strong Areas

  • Stylish Demeanour
  • Luxurious Cabin
  • Powerful Performance
  • High Fuel-Efficiency 

Weak Areas

  • Mediocre Handling
  • AverageBoot 
  • Uncomfortable Third Row 
  • Exorbitant Price
Toyota Innova Crysta

Toyota Innova Crysta Review by Expert

By revamping the Innova with a set of improvements and introducing the automatic transmission option, Toyota has made a serious effort in transforming the image of its MUV to an upmarket family car. Innova Crysta as it is now called, is strong enough to compete with premium SUVs.



ecardlr.com National

The Innova has been a popular MUV in India. Although its price kept increasing with years, this Toyota car remained accepted in the commercial segment and eagerly competed with other body-on-frame UVs such as Mahindra Scorpio and Tata Safari.

A solid build, abundant cabin space and admirable ride quality have been its top qualities – those are what the cab companies want in their vehicles.  To maintain this hold and also to woo the buyers at other side of the market, in 2016 Toyota did bring out a fresh model. It also gets a suffix to its name and is now called ‘Innova Crysta’. This is actually the 6th-generation Kijang – Innova’s name in other parts of Asia.

A 2.4 litre diesel engine has replaced the older 2.5 litre unit and for the better. It generates 148 bhp at 3400 rpm and 343 Nm torque at 1400- 2800 rpm. As in the earlier model, this is mated to 5 speed manual transmission for Innova Crysta and there are 4 versions. 
                 Toyota Innova Crysta
What makes this new iteration more interesting is the availability of a bigger 2.8 litre diesel that is coupled with 6 speed automatic transmission. It churns out 172 bhp at 3400 rpm and 360 Nm torque at 1200-3400 rpm.  Only the variants GX and ZX get this unit. The price difference between the base manual version and top automatic version is almost 7 lakhs. 

Both models come with 7 and 8 seater versions. 

Buyers also have the option of 7 and 8 seater petrol 2.7 litre engine with 5 speed MT in bottom three and 6 speed AT in top three variants. Its specs include 166 bhp at 5200 rpm and 245 Nm torque at 4000 rpm.

The Outer Image

At the very first glance, onlookers may feel that Crysta has a better road presence than the outgoing Innova. Its huge size already adds to the grandeur and blended with the new styling, it makes for a more attractive car. It is sharp and modern 

The imposing face magnetises attention. If you prefer cars with a cleaner look, you may not like it but the added elements in the front will make it charming for the masses. 
             Innova Crysta Automatic LED Projector Headlamps
The headlamps are real big – they have halogen projectors for high beam and LED projectors for low beam. If you see them more closely, you will find the radiator grille’s chrome slate get inside the headlamp cluster.  This combination make  the set up fancier. Another LED cluster alongside the headlamps is a pilot lamp and not daytime running lights that it looks like.

Underneath the twin strut chrome grille, the air dam appears large and shiny with its black plastic. A soft crease adorns the bonnet and wipers are suitably fabricated. The windscreen gets washers on both sides and 3 streams of water  gush out from each.

                 Toyota Crysta Shark Fin Antenna and Integrated Rear Spoiler

When seen from the sides, Crysta still has the look of a typical MUV with a long body measuring 4735 mm. Of this, the wheelbase has a length of 2750 mm. Door handles have a chrome finish. The ORVMs with dual tone black and chrome finish get integrated blinkers. The car’s body stands on 17 inch alloy wheels 215/55 tyres. The lower spec variants have 16 inch rims with 205/65 tyres. Wheel wells are not plastered and this is not something that you want in a vehicle with hefty price tag. It’s also bad for sound insulation.

            Toyota Innova Crysta Back Door Easy Closer

The rear now gets a cleaner look as compared to the previous model. The tail lamps have gone bigger. Again, give this a keener look and you will find the tail lamps slightly protruding outwards. Vertical indicators below the tail light units are modish. There are 2 parking sensors towards the middle of the bumper. And the parking camera is neatly hidden beneath the number plate. Rear windscreen does have a washer which is located on the inside of the spoiler, so it’s also hidden from view.

Inside the Cabin

Ingress and egress is easy for the front row but not so effortless for the rear part of the cabin – that’s because of the higher position of the seats. Toyota has made Innova Crysta’s interior more premium than that of the outgoing Innova but expectations were higher in this price segment. A good thing is the big glass area. Even if the cabin colour theme is black/brown, it does not feel cramped.

In the top end ZX segment that we reviewed, the dashboard looks smart with its layered pattern. The manual models have all black cabin while the AT ones get brown and black theme that’s classier. Plastic texture feels rather hard but its quality is good. All controls including the ones on the steering wheel are soft to use. 

               Innova Crysta Combination Meter with TFT MID

Sunvisors are covered by rich fabric. On the driver side sunvisor there’s band to hold parking slips and chits. A new, smart add-on is this: slide open the mirror on the sunvisor and the little cabin light above it glows. And when you push the sunvisor towards the windscreen to shield yourself from the sun, the light goes off even if the mirror is still out.

Steering wheel has a pleasing design and gives you a nice grip. There is soft wooden finish on its top part. The dials on instrument console are also easy to read, thanks to their clear markings and user-friendly illumination. They have a 3d effect. 

              Innova Crysta One Touch Tumble Second Row Seat

You can adjust the seat high up to get a good view of the front. But the layering of the dashboard that makes it rises on the driver’s side can create some obstruction for shorter people with regards to their view of the full bonnet. What’s not good is that the lower variants do not even the have seat height adjustment feature. 

Innova Crysta has comfortable seats with angled neck restraints. They get 8 way power adjustment (in upper end variants) but nothing to adjust lumbar support. There is adequate headroom. Seat belts have pretensioners and load-limiters. Foot well is wide and there is an ergonomic dead pedal in the AT model. The one in manual is rather disappointing. 

Door pockets are spacious enough to keep 3 one-litre bottles. There are 2 glove boxes of which the lower one is more useful. The stowage space below the driver’s armrest is carpeted.

              Innova Crysta Start and Stop Button

The 7 inch capacitive touchscreen for infotainment is very easy to use with its large buttons. It also has a ‘reorder’ button that helps in changing the layout of the menu items as per the frequency of their use. The ICE screen gives you trip information, distance to empty and fuel efficiency data. Navigation abilities are also fine with regards to timing and accuracy.

For entertainment there is usual set of inputs: FM/AM, CD player, USB, Aux and Bluetooth. There is only one USB port in the car although the screen shows USB 1 and 2 options. Audio quality is good but not best in class. 

Rear part of Cabin

The captain seats at rear are comfortable just like the front seat and they get adjustable neck restraints. Both the seats have their own armrests. Furthermore, there are foldable food/laptop trays behind the front seat adding to the luxury experience of the rear seats occupants. For safety, they must be folded back properly when not in use to avoid injury caused by sudden jerks.

To reach the third row of cabin, you can easily flip the mid row captain seats forward with the ‘one touch’ tumble. Going onto the last row still will need some effort and is not suitable for elderly.

              Innova Crysta Ambient Illumination

This third row has bench seat with 60:40 split. It is officially for three in this sever seater UV but its width makes it suitable only for two adults. The legroom is sufficient if the second row seat is not pushed back. Backrest of the bench seat is upright in its normal position but is adjustable for some recline and a handle is provided for the task. The quarter glass of rear window for occupants here is small. It’s more like a design element. 

Is there a good storage space behind the third row? Yes, and that’s full 300 litres. This boot section also has a dedicated spot to place the detachable headrest from the middle seat space of the third row. Tool kit is arranged behind this headrest. When you need to liberate more room for luggage the third row seat backrests can be tumbled forward. And for 900 litres area, the third row can be fully folded sideways. 

Brief about the AC 

Innova Crysta’s climate control works pleasingly to maintain cabin temperature cool on hot days. A small disappointment is that the AC panel is angled poorly because of which you need to make some effort for operating the buttons and reading the display. The 4 air vents for the front row are differently shaped to dispense cool air in a balanced way.

                  Toyota Innova Rear AC Auto Cooler with Digital Display

Roof-mounted rear AC section operates independently which means there is no need to press the 'rear AC' button from the dashboard. This part of AC however can only cool the cabin. If you use heater in winters, only the front air vents do the job. On the brighter side, the rear AC exclusively gets an 'auto' button that can alter and optimise the blower speed. If you prefer manual operations, there are 7 steps of adjustment. Interestingly, the last row of AC vents gives out more air than that of the middle row.

Engine, Transmission and Performance

2.8 litre AT

Innova Crysta AT’s 2.8 litre diesel engine uses a variable geometry turbocharger. With 172 bhp at 3400 rpm, it is even more powerful than Fortuner’s unit although their torque ratings are same.  Keeping with the segment trend, Toyota has provided Economy and Power driving modes in Innova Crysta along with regular Normal mode.  

Press the brake pedal and start the engine - the automatic gear shift lever of this new model does not vibrate like the MT gear changing stick of old Innova. But some vibrations are felt in the cabin. At idling the diesel engine is audible but the cabin insulation is nice once the windows are rolled up.

The move from standstill is smooth and in city’s heavy traffic the automatic transmission is smooth enough to let the car crawl at speed of 7-8 km/hr without any push on the accelerator. We did nit feel any turbo lag in city driving conditions and the peak torque comes at 1200 rpm. Throttle response is commendable and you can cruise around the city with smooth shifts. As a powerful diesel, the 2.8 litre engine does not need heavy revs in the city and soft inputs are good for daily commuting. 

On the broad highways, the AT turns out to be a quick mover with all occupants on board. The engine stays responsive above 2500 rpm and does not lack punch. The Normal and Eco mode are good enough for the highways but in the Power mode this unit feels higher sense of urgency making Crysta’s drive livelier. 

Speed of 100 km/hour comes at 1650 rpm. Automatic  Innova Crysta is does a good job as long distance cruiser and overtakes slow moving vehicles easily. You may occasionally want to use the manual mode though for overtake endeavours and while going downhill. Also, if you switch to the manual, the engine can go to its rev limit of 4500 rpm and the mode is tuned conservatively. 

NVH factor of the engine is fine as compared to others the segment. The noise that can be heard at idling (that too with window glasses rolled down) is curtailed at city speed rpm (2000 or less). Above that, the sound is hum and not a clatter. It is at around 3500 rpm that the unit gets noisy and it is very loud above 4000 rpm.

2.4 litre MT

The MT variants of Innova Crysta have the 2.4 litre diesel engine and it is more powerful than the 2.5 litre that propelled the outgoing model. Its power of 148 bhp and torque of 343 Nm of torque make it superior than the older engine generating 101 bhp and 20.39 kgm. The 2.4 litre engine also uses variable geometry turbocharger and as in the 2.8 litre AT, there are Eco and Power driving modes here too. 

As you start the UV, a lot of vibrations are felt on the gear lever stick and in the cabin. The lever continues to shake on the move. Engine sounds noisy at idling when compared to the bigger engine in AT. 

In the city Crysta is energetic and responds well to throttle inputs. You will not feel any turbo lag and the peak torque comes at 1400 rpm. It is easy to drive this car in the 2nd gear at very low speed traffic and in regular commuting frequent gearshifts are not needed. It readily climbs inclines in 4th gear. This makes it easy to drive the vehicle with all passengers on board but driving in high gear at low rpm is not advisable as it can cause jerks – a trait typical of body on frame UVs.

Innova Crysta MT gets enthusiastic on the open roads. The engine responds well to light inputs on the accelerator. It takes 13 seconds for the 0-100 km/hour acceleration and this is better than in the older Innova. The triple digit speed comes at 2250 rpm as against 2750 rpm by its predecessor. Engine noise is not excessive here. 

The cruising nature of Crysta could be even better if there was a 6th gear on this manual transmission. The gear lever is tad lighter to operate now. It has long throws. The clutch pedal is not very heavy but its travel range is long. 

Now for the NVH factor in higher rpms– it’s better than the older model but the 2.8 litre AT fares more points than the MT one. And that’s expected as it is a bigger motor. The 2.4 litre engine becomes loud after 3000 rpm and is very noisy at 4000 rpm. You need to keep the windows rolled up. Wind and tyre noise are acceptable if you are driving sedately. 

Ride and Handling 

There is a double wishbone front suspension with a 4-link coil spring rear. The ride quality has improved over the outgoing Innova which itself was good in this zone. The suspension has lost its stiffness and makes the ride composed if not plush. The sharp bumps on road are felt as it rides typically like body-on-frame vehicles.

Long distance journeys on highways are more comfortable than usual city rides because the absorption levels improve with increase in speed. There is no bounciness and Innova Crysta feels sturdy on the move. Its straight-line stability is also appreciable.

The only trait that disappointed was that the body roll through quick cornering is more than in the older model.  On the whole though, the on-road manners of this model are fine. The upper variants also have ESP/VSC and hill start assist has been offered.

How’s handling?  The steering’s tuning leaves much to be desired. It is too heavy at crawling speeds which makes it difficult to park this large MUV. Even when you drive at slow speed in the city, you need to continually make efforts to maneuvere this vehicle. Needless to say then, there is enough weight at highways speeds and so it causes no nervousness. 

The steering has a turning radius of 5.4 metres and this is fairly short for a large car. Monocoque MPVs reviewed by ecardlr have ranked better in terms of steering movement and they also have smaller footprints. Driver visibility is nonetheless fine in Crysta as the seating position is high. 

Braking action is good and the vehicle stops readily on brake application. Toyota has provided drum brakes at the rear even though norms have changed and some cars in lower price category are now offering discs fr both sets. 

Fuel Efficiency 

This is a huge car with more than 1800 kgs of weight and with AT coupled to its 2.8 litre engine, it cannot yield a very high fuel economy. The ARAI mileage is 14.29 km /litre.

The manual 2.4 litre variants have a recorded fuel economy of 15.10 km/litre.  


The price has gone north again and that too by a huge margin of Rs 2-3 lakhs But apparently the Innova Crysta will still find buyers. It rules in the commercial segment and now the AT version will pull attention of the luxury conscious families. The sales and service network of Toyota is also an advantage.  The top end AT variant has a plush cabin along with the build and durability traits of Innova brand.

The price of diesel models starts at Rs 14.22 lakh (2.4 G MT) and goes up to Rs 21.19 lakh ( 2.8 ZX AT)

The petrol models are priced between 13.99 lakh and 19.88 lakh. (all priced ex-showroom Delhi)

Comfort: 4/5

Refinement: 3.5/5

Safety: 3.5/5

Ride: 3.5/5

Handling: 3/5

Value for Money: 3/5

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Ex-Showroom Price Delhi

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