Maruti Suzuki Ciaz
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Customer Rating
: 3/5
Expert Rating
: 8/10
: 2 Yrs / 40,000 Kms (Whichever is earlier)
Ex-showroom price in 
 help (Rs.Lakhs)
    Change City
8.19 Lakhs-11.38 Lakhs

Strong Areas

  • Good styling
  • Convenience of auto gearbox 
  • Quality interiors
  • Spacious cabin
  • Excellent fuel-efficiency 

Weak Areas

  • Mediocre quality
  • Slow touch-screen system
  • Low snob value
  • Average build quality
  • Mediocre performance
Maruti Suzuki Ciaz

Insightful and Exhaustive Customer Review of Ciaz SHVS

Maruti seems to have got it right with Ciaz, moving it under Nexa umbrella, thus positioning it as a premium car from its stable is possibly the best thing for the car.



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Overall Rating
Value For Money

Mileage: City – 19 Kmpl. Highway – 22 - 23 Kmpl. I think I am getting good average because of Hybrid function. Transmission: Manual.

Service Cost: Rs. 10000-12000/Service. First 3 services were free at 1000 Kms, 5000 Kms, and 10000 Kms. Even though Maruti claims the 3rd service to be free, but they charge for oil and oil filter for which my bill was Rs.11000. I opted for synthetic oil which was for Rs.4200, around Rs.1000 for wheel balancing and alignment, rest was for AC filter, oil filter + taxes.

Piyush Bajaj with his Maruti Suzuki SHVSPiyush Bajaj with his Maruti Suzuki Ciaz SHVS. Driving since August 2012, clocked 34000 Kms

My Previous Cars

This is my 3rd car. Earlier cars were Hyundai Accent and Honda City. Both of them were petrol cars.

Honda City

It was GXi version with petrol engine. I drove it till August 2016 from 2007 onwards.

Mileage: City – 14 Kmpl. Highway – 15 Kmpl.

Service Cost: Rs. 5000-6000/Service. Service every 5000 Kms. I used it upto 2,10,100 Kms.

Rating: (Out of 5)

Comfort: 4

Performance: 4

Safety: 3

Style: 4 ( Not my car but for the latest version). For my car I will rate it 2/5 as it’s an old design. It’s in comparison to existing City and other cars on road.

Value for Money: 5

Overall: 4

What I used to like about my Honda City

Perfect value to buy option. High on average even for a petrol car, low on service cost. Completely noise free car with no engine noise.

What I not used to like about my Honda City

Its pick-up, always felt it was on lower side.

Annual service cost for Honda City was around Rs.25000-30000/year.

Consideration Set

Brezza was the only other car in my consideration set. My past bad experience with Hyundai Accent made me exclude their cars from my consideration set. Even Rapid was excluded because of perceived high maintenance cost.


I did not buy it because it had black interiors, my preference is beige interiors.


I had ruled out Verna because of my past bad experience with Hyundai Accent. Every time it would go for service the dealer would change some or the other part at every 10000 kms, every service on average used to cost me Rs.12000-14000. Only good thing about Hyundai are there styling and AC. They are high on feature but as on engine they are not good, one of my friend who is driving the Elite i20 always complains about its engine performance

Skoda Rapid

Rapid I ruled out completely and it was not even part of my consideration set. I was under the impression that Skoda and Volkswagen cars are high on maintenance cost, maybe after free service or after 3 years they would be more expensive to maintain. One of my friend was using a Skoda Laura. In their 3rd year AC change set them back by Rs.2 lacs.

What I love about my car Maruti Suzuki Ciaz VDi+ SHVS

As a car, Ciaz is pretty good, good cabin space, good mileage, everything is good styling is also good.

Ciaz is actually a Semi-Hybrid car. Unlike Toyota cars which are fully Hybrid. Toyota Hybrid cars run on battery from 0-30 Kmph speed. Ciaz Hybrid works only when the car is stationary at a traffic signal or wherever the car has stopped and its engine is running.

Cabin space is huge, rear seat space is at least 30-40% more than my earlier Honda city and 3 people can easily sit in the car. It’s a proper 5 seater car means 5 adults can easily sit in the car. Rear seat legroom is high even when the front seat is pushed back completely.

New advanced styling, the curve on the cars, it’s a design that can please everyone. The car has projector headlamps which help by giving extra focus/clarity of the road in the night. Visibility is clear.

Boot space is huge. Once my dad was travelling inside, he was carrying 2 proper full size suitcases and some more luggage without any problem. It gobbled up all his luggage. Its boot space is much bigger than my earlier City.

For a city drive is a perfect city car. Even when you do harsh or sudden braking there will be no drifting or losing direction and it stops nicely. Road grip is very good. Car suspension is good but I will rate it 3.5 out of 5.

What I do not like about my Maruti Suzuki Ciaz VDi+ SHVS

I will give a rating of 3 out of 5 for Highway driving. I believe that car has low power which becomes obvious on highway and in particular while overtaking. I always have to reduce the gear for overtaking.

The body of Ciaz is very light; don’t know whether it will be able to take any serious impact. Touch wood nothing has happened till date.

The car has lots of body noise, which was not the case with my Honda City.

It’s a light weight cars, unlike German cars which are build quite solid. Being light weight there is body weight. Its only one year I can hear door noise, boot noise. Car parts noise in my Ciaz is at least 50-60% more than my old Honda City. Door noise is more audible when the car over speed breakers or potholes.

The actual pick-up happens only after 50 Kmph speed, the car feel under powered below this speed.


It’s a nice buy keeping in mind Maruti service reach. Newer technology.


Body of the car needs to be heavy.

AC needs to be upgraded.

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