AGENT Good Afternoon
VISITOR Good afternoon
VISITOR I would like to opt your advice regarding a problem of my car Ford Fiesta classic 1.4zxi diesel variant.
AGENT How many KMs has your car done
VISITOR Nearly 250000 kms
AGENT then why do you want to retain it any emotional reasons
VISITOR It is my first car
AGENT Honestly with 2.5 Lacs Kms in speed, Its better you move on
AGENT yes the mech maybe right, he might change the engine and you might still continue with the problem
VISITOR He is also suggesting the same. But I have already received numerous complaints against new car models also from several dealers of my region also.The service manager's of other Ford workshop are saying that the new cars also trigger problem and these problems are not covered under manufacturer’s warranty terms and conditions. Hence, I am even more confused about what to do?
AGENT Warranty does not cover items that wear example Tyres, battery, clutch etc, plus you don’t have to take their word and go through the warranty details yourself
AGENT I have been driving the Ecosport for last 2 years, haven't faced any such problems nor I have heard of any
AGENT IN any case sine you have been driving a Ford for last 10 years, it might not be a bad idea to change the car manufacturer, there are lots of good alternatives available
VISITOR I have read reviews of various customers online and there version is also same.I have also personally spoken with some customers to verify the truth they have personally portrayed me the same issue.
AGENT Maybe its true, however, my final recommendation would be to move on and get a new car. You have seeked out maximum from your Fiesta.
VISITOR All car manufacturers say that only manufacturing defect will be entertained by them under warranty policy. Now when something’s goes wrong the company's policy is to every time blame the customer for this and that.
VISITOR Before my car's high pressure pump and injector failed I have got my car's body fully painted,brake shoe,brake pad,tyres,wheel rim,hose pipe everything has been changed,even parking sensors,rear view camera has been installed and now suddenly owing to this problem and mainly the service manager's version confused me even further.
VISITOR Thanks for your suggestion